Salon Policies

Plans change, and that is completely fine. Use the manage-booking link in your confirmation message to reschedule or cancel, or give us a call during opening hours. When you reschedule, your deposit simply comes across to the new time. One gentle note: a change only takes effect once it is confirmed, online when the system says so, or by phone once Samir has said it is sorted during opening hours, so an unfinished request leaves your original booking as it was. Cut-off times use Australia/Sydney time.

Cancel at least 48 hours before the appointment and you get 100% of your deposit back. Cancel from 24 hours to under 48 hours before the appointment and you get 50% of your deposit back. Cancel with less than 24 hours' notice and the deposit is not refunded, as it covers the time we held for you. A no-show counts as a last-minute cancel. Any refund we owe you goes back to your card within two business days, we never take a fee out of it, though your bank might take a touch longer to show it.

Call as soon as you know you are running late. There is no published automatic minute threshold. If the remaining appointment time is not enough to complete the service safely, the service may need to be shortened or rescheduled to avoid delaying the next client. Deposit treatment follows the cancellation terms above.

First-time colour clients, anyone with sensitive skin, and anyone who has reacted to hair colour before must arrange a patch test with Samir at least 48 hours before the appointment. Arrange it in advance by phone; do not rely on dropping in. If the required test has not been completed, the colour service cannot safely proceed and must be rescheduled. The deposit moves to the replacement appointment; if the client cancels instead, the published cancellation tiers apply.

For major colour changes or corrections, start online booking and add your colour history and goal in the booking notes so Samir can confirm the required time and provide a quote.

Online payment details are submitted directly to Stripe for processing. Le Garage does not see or store your full card number. Stripe handles payment information under its own security and privacy terms.

The remaining balance is settled on the day by card or cash. Eligible card refunds are returned to the original payment method. Le Garage deducts no separate processing fee from an eligible refund and submits it within two business days; the bank or card issuer may take additional time to show it.